Returns & Refunds

We hope you will be happy with your purchase. However, should you feel it necessary to return an item because it is faulty or different to what you ordered, we aim to make the returns process as simple as possible.

If you believe that there is a product quality issue, then please contact us on:

We must be notified of damaged goods within 2 days of delivery. You must return the goods to us in their original packaging for safe transit. We will refund the account used to make the purchase, including postage charges incurred, when we receive the items back (if damaged).

Purchasers may cancel the order by informing us up to 7 days after receiving the order. Goods must be returned unopened, sealed and in original condition together with the original invoice within 7 days of the date cancelled. The cost of returning the item/s to us is the responsibility of the purchaser. Liability for loss or damage during transit is also the responsibility of the purchaser.

Burning Barn will refund the purchase within 30 days of you notifying us about the return.